Our Customer Technical Assistance Service is comprised of a team of technicians under the Massimo Zanetti Beverage Iberia team allocated in the delegations of Lisbon, Porto, Faro, Almeirim and Funchal.
The Technical Assistance Team is formed of:
External Technical Assistance – Technicians carry out assistance and equipment assembly directly from sale points; Workshop Technical Assistance – Technicians carry out assistance to equipment at the company’s workshop; and Call Center/Administrative Technical Assistance – Staff receive, forward and manage all requests for assistance and equipment assembly.
This Team has vast experience in repairing coffee equipment. It has been striving to quickly and effectively deal with break-downs and maintenance for over 9 years (average length of staff collaboration).
Using the most recent technologies for managing service and information, all assistance requests are recorded at the precise moment they are submitted by the client and sent to the nearest or most available technician’s smartphone.
An android application helps our technicians to manage all information (service order number; client’s name; address; contacts; equipment; detailed history of all assistance at that sale point; all spare parts stock in the van; invoicing data, etc.).
This system ensures that Call Centers access online information of all completed and pending assistances by each Technician/Delegation, as well as response times to requests and the precise location of each Technician at any given time.
This way, all assistance requests can be managed in the shortest time possible and with the least probability of failure, thus ensuring greatest customer satisfaction.
Technical Assistance: (+351) 707 780231